> For the complete documentation index, see [llms.txt](https://eohelp.weaver.com.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eohelp.weaver.com.co/server/4-faq.md).

# 4 FAQ

## 4.1 How to create/open a D Drive?

<mark style="color:red;">**CAUTION: Please BACKUP before making any changes to your hard drive partition**</mark>

Step 1: Press ‘Win + X’ and select "Disk Management" to open the Disk Management utility.

&#x20;![](https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2FA1DvtWUw8PldPKzu0vx6%2Fimage.png?alt=media\&token=70c98566-ccf5-48c8-b6ed-8ecfbae71e8d)

Step 2: Locate your C drive, right-click, select "Shrink Volume".&#x20;

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2F6bT8HhZJJByXQ5ANuy8B%2Fimage.png?alt=media&amp;token=f86c0ee3-f29f-49a7-8db6-81f9abe8a0d0" alt=""><figcaption></figcaption></figure>

Step 3: Specify the amount of space **in MB** you want to allocate for your D drive.

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2F2f3ey2jhcFxFNZmPpYpZ%2Fimage.png?alt=media&amp;token=65e28ab4-092c-4d95-9f89-c44acc7de4cc" alt=""><figcaption><p>The screenshot shows 30GB, 30,000MB was allocate from C -> D drive.</p></figcaption></figure>

Step 4: Right-click on the unallocated space, and click on "New Simple Volume".&#x20;

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2FXYYbWjk6pPBVLOmkQybR%2Fimage.png?alt=media&amp;token=474f0242-db7f-4757-a0e2-c9fc24c0bf83" alt=""><figcaption></figcaption></figure>

Step 5: Click “Next >”

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2FAjjV9y1vLin2OhLKrIbt%2Fimage.png?alt=media&amp;token=9f3f8b05-bdae-457c-93e2-a5ae2a11328f" alt=""><figcaption></figcaption></figure>

Step 6: Assign a drive letter (such as D) and format the new partition with a file system (typically NTFS).

&#x20;

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2FvDHVfLjIx8qgwOMTfEjJ%2Fimage.png?alt=media&amp;token=c08a8f83-cb5e-40a4-84b2-d0aed90ff526" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2FSM5aXNOgsrO7M6J4rbJz%2Fimage.png?alt=media&amp;token=db4c06ac-1958-4e7d-a649-124ee8401b8e" alt=""><figcaption></figcaption></figure>

&#x20;Step 7: Complete the wizard, and your new D drive will be created.&#x20;

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2Fg5Kn3HdRCfvjPi6PIH33%2Fimage.png?alt=media&amp;token=d4da8b20-82a5-43e1-b8b2-092e0bf3b36b" alt=""><figcaption></figcaption></figure>

## 4.2 Error: Invalid Path&#x20;

**Error:** “Invalid path is prompted, please use the correct path to install.”

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2F3Yn8NLDHJVnVkygVfcav%2Fimage.png?alt=media&amp;token=be91f5f6-df68-4b76-b5b1-4773ceaf7ab5" alt=""><figcaption></figcaption></figure>

### 4.2.1 Reason for prompt

**I**t is because Drive D does not exist.

### 4.2.2 Solution

Check if it's possible to create a D: drive as when using Instances on a Cloud Server, there may be limitations in creating a new drive depending on the provider e.g.: Tecent.

<mark style="color:green;">**If possible, the creation of a D: drive is strongly recommended as C drive will have permission issues.**</mark>&#x20;

#### Option 1: Yes, a new drive can be crested.&#x20;

Please refer to FAQ 3.1 to open alternative drive.

#### Option 2: Not possible to create a new drive

Change the path from D:\e-office\_server\_11.0\ to C:\e-office\_server\_11.0, click on \[Installation] to proceed

&#x20;

## 4.3 Error: Existing e-office

Error: “You have already installed e-office, please uninstall it first and then re-install it.”

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2FjII73F4GKZLBPVT1JCIO%2Fimage.png?alt=media&amp;token=63d9a62d-60dd-406d-af0d-b7f560b0c032" alt=""><figcaption></figcaption></figure>

### **4.3.1 Reason for prompt:**&#x20;

The error was prompted because an e-Office program was detected in the folder.

<mark style="color:red;">Note: Please exercise the solution with caution to proceed as this will result in the erasure of all data.</mark>

### 4.3.2 Solution:

Step 1: Open **Service Management Platform,** click on “Disable all” to stop all service.

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2FugMbjYtUcXS4EwZzQavU%2Fimage.png?alt=media&amp;token=3f7dad94-c5c7-48bc-9493-4b71c34f77b6" alt=""><figcaption></figcaption></figure>

Step 2: Go to Task Manager > Service and make sure all e-office services are stopped.

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2FZ1dd30y6qm9IryKKh2FO%2Fimage.png?alt=media&amp;token=4814a1b3-e0df-4459-aea2-a4c2713d834d" alt=""><figcaption></figcaption></figure>

Step 3: Click show hidden icon on the taskbar and find Server Management Platform, right-click and press “Quit”.

&#x20;![](https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2Fpwy524rLG9zFNmrM2Jgo%2Fimage.png?alt=media\&token=e40bd7ac-06a4-4bbc-ae94-ac007ad43a16)

Step 4: Go to Settings > Apps & features > Search for e-office and click on “Uninstall”.

![](https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2Fxl5kD6BclELtzqImE4HN%2Fimage.png?alt=media\&token=39c2b739-6b80-454a-bb18-ee9aeef34d04)

## 4.4 Error: Selected directory is not empty

Error: “The selected installation directory is not empty, please select an empty directory!”

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2FQieBzS2A422lTAAqvqKT%2Fimage.png?alt=media&amp;token=5f542102-7d6e-4851-afd8-878db6dd6dff" alt=""><figcaption></figcaption></figure>

### 4.4.1 Reason for prompt

The path is set as the root directory of a certain drive or in a secondary directory or the file path already exists, such as: D:\\, D:\software, E:\software\oa.

<figure><img src="https://1526800164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F50DeL6mO9sNbAZBSEdaN%2Fuploads%2FMD19WEvux2t8Zfjq6T1U%2Fimage.png?alt=media&amp;token=7c4b9422-cad2-44de-859e-477e34ce2125" alt=""><figcaption><p>The folder “e-office_server_11.0”  has already exists under the D: drive</p></figcaption></figure>

Note: A folder creation is unnecessary as the installer will automatically create the folder when installing.

### 4.4.2 Solution

Step 1: Go to the file path and delete the folder

Step 2: Copy and past the file path to re-register the path

Step 3: Continue with the installation